❓ What is BidManager?
BidManager is a complete auction management system that helps businesses oversee customer bidding activity, manage auction accounts, assign invoices, and prevent disputes. It works hand-in-hand with the Bid Tracker mobile app used by customers.
❓ Who is BidManager for?
BidManager is designed for vehicle dealers, exporters, resellers, and anyone managing multiple customers bidding on platforms like Copart and IAAI. If you’ve ever had to chase down customers after a sale or lost money on relist fees—BidManager is built for you.
❓ How do customers access the Bid Tracker App?
Each customer is assigned a unique 8-digit access code. Using this code, they can log into the Bid Tracker app (available on iOS, Android, Windows, and macOS) and view only the auction accounts they’ve been granted access to.
❓ Can customers see the auction account credentials?
No. Customers are never shown the actual login credentials for any auction account. This ensures maximum security and keeps your accounts fully under your control.
❓ How are invoices generated and assigned?
BidManager automatically generates invoices based on captured bidding activity and uses intelligent bid-matching to assign those invoices to the correct customer—minimizing errors and saving admin time.
❓ Can I remove or change a customer’s access?
Yes. From the BidManager dashboard, you can revoke access to any auction account or delete a customer entirely with just a few clicks.
❓ What happens if a customer denies bidding on a car?
With BidManager, every bid is tracked and timestamped inside the customer’s profile. You’ll always have definitive proof of who placed the bid, helping you avoid disputes and hold customers accountable—including for any relist fees.
❓ Does BidManager support multiple auction platforms?
Currently, BidManager is optimized for Copart and IAAI environments. Support for additional platforms are planned as part of our roadmap priorities.
❓ How does BidManager help reduce relist charges?
By logging every bid and linking it to the responsible user, BidManager prevents situations where customers deny their bids. This traceability protects your business and dramatically reduces relist-related losses.
❓ Is there a limit to how many customers I can add?
No. BidManager is built to scale. Whether you manage a few loyal clients or hundreds of active bidders, the system is designed to grow with your business.